Crowne Plaza Hotel Dallas Downtown, An Ihg Hotel, Dallas
About the Hotel
Crowne Plaza Hotel Dallas Downtown is located in the historic West End district of Dallas, Texas, offering a unique blend of upscale accommodations and modern amenities. The hotel is within walking distance to the Dallas Convention Center and popular attractions such as the House of Blues and the Dallas World Aquarium. It provides a tranquil atmosphere suitable for both corporate and leisure travelers.
Location
Located in downtown Dallas, the hotel provides easy access to major landmarks and entertainment venues, such as the American Airlines Center and the Cotton Bowl. The property is conveniently situated just 9.5 km from Love Field Airport and offers secure parking on-site. Public transportation options, including the DART West End Station, are within close proximity.
Rooms
Guest rooms at Crowne Plaza Dallas Downtown feature contemporary decor and standard amenities including a 37-inch flat-screen TV, ergonomic desk, free Wi-Fi, and Crowne Plaza Sleep Advantage amenities for restful stays. The hotel offers accessible room options designed with the specific needs of guests with disabilities in mind. Room layouts include cozy spaces ideal for both relaxation and productivity.
Eat & Drink
The on-site Thrive Restaurant offers upscale New American cuisine for breakfast and dinner, working as a modern lounge bar by night. Guests can enjoy a variety of food and drink options throughout the day, contributing to a vibrant dining atmosphere. The Thrive Round Bar provides a casual yet chic setting for drinks and cocktails.
Leisure & Business
Crowne Plaza Dallas Downtown features a rooftop swimming pool, a 24-hour fitness center, and business facilities tailored to accommodate corporate needs. The hotel offers over 30,000 square feet of flexible meeting space, complete with dedicated event staff and business center services. Guests can remain active with fitness equipment available around the clock.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- Security
- Luggage storage
- Lift
- ATM/Cash machine
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
Services
- Housekeeping
- Laundry
- Dry cleaning
- Welcome drink
- Happy hour
Dining
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's menu
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Rooftop pool
- Seasonal outdoor pool
- Heated swimming pool
- Beach umbrellas
- Sun loungers
- Night club
- Pool with view
- Shallow end
Room features
- Air conditioning
- Heating
- Sitting area
- Garden furniture
- Tea and coffee facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Location
Reviews and Ratings
My stay at the hotel was a mix of positives and negatives. The location was perfect for my event attendance needs, but there were some issues with cleanliness and noise disturbances. The service was friendly, but there were inconsistencies and hidden charges that affected the overall experience.
My stay at the hotel was a complete disaster. The rooms were outdated and overpriced, with expensive parking. There was even nasty hair on the linen, so I used my own. The view was terrible, overlooking police cars constantly. Everything seemed to be falling apart - dirty sheets, broken ice machines, non-functional elevators, and the overpowering smell of smoke. I wouldn't consider returning to this property.
The hotel overcharged me, and I had to wait for people to leave the rooms. Unfortunately, there were bodily fluids on the balcony. Despite these issues, the service was lacking, and the location had a high level of homeless individuals. The dining experience was unsatisfactory, and there were cleanliness issues with the linen I paid for. However, the hotel is very close to the train station and centrally located in Dallas.
I found the hotel to be in a very convenient location in central downtown Dallas. Although the staff wasn’t very friendly and there were some issues with forgotten messages, the proximity to the mall and nearby places was a plus. However, the presence of homeless individuals and traffic made the area feel unsafe.
The hotel had some serious issues that overshadowed the positive aspects. The rooms were outdated, small, and had a musty smell that clung to our clothes. Additionally, the view was disappointing with constant police presence. The cleanliness was questionable with dirty sheets and non-functional ice machines. The service was a mix of unprofessional and helpful staff. The location, though close to some convenience stores, had its safety concerns. The dining experience left much to be desired, especially with the surprise charge for breakfast. Overall, it was not a pleasant stay.
Staying at this hotel was a mixed experience. The room was nice, clean, and comfortable, although there was an odd smell in the air. Some maintenance issues need attention. The service was fantastic overall, with helpful staff, but there were some dismissive moments during check-in. The location was great for our needs, close to downtown and important attractions, but safety concerns existed around the area. The dining quality was inconsistent, with some good dishes, but others were below par. The facilities provided were satisfactory.
The hotel is a mixed bag with some positive and negative aspects. The rooms, though with a balcony, were outdated and had a terrible odor. The service was efficient and pleasant, yet lacked consistency with shuttle arrangements. The location had its drawbacks with a poor surrounding area and safety concerns. The dining options were limited at a not-so-great price point. However, the facilities were decent.
My stay at the hotel had its ups and downs. The room decor was lacking for the price we paid, and the cleanliness left much to be desired, but the view of the pool was a nice touch, and I appreciated the refund of the early check-in fee.
My stay at the hotel was a mix of positives and negatives. The room had a great downtown skyline view but was below average for the price paid. The parking fee was an unexpected extra cost that felt unwarranted. Service had its ups and downs with the availability for refunds being a plus, but encountering rude and overpriced interactions was a definite downside.
The hotel is in a very central location in downtown Dallas, making it convenient for exploring the area. The rooms, while comfortable, had some cleanliness issues with wrappers and papers on the floor that were not ideal. The staff were extremely helpful, especially with transportation arrangements to and from Arlington, but the dining could use some improvement in accommodating guests properly.
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