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Crowne Plaza Hotel Dallas Downtown, An Ihg Hotel, Dallas
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Key details
About the Hotel
1015 Elm Street,
Dallas,
Texas,
United States of America,
75202,
Texas
Crowne Plaza Hotel Dallas Downtown is located in the historic West End district of Dallas, Texas. This hotel provides a luxury experience while being conveniently close to major attractions such as the Dallas Convention Center. The property offers modern accommodations with sleek decor and upscale amenities.
Location
Situated in downtown Dallas, the Crowne Plaza is within walking distance to several attractions, including the House of Blues and the Dallas World Aquarium. It is also six miles from Love Field Airport, offering convenient accessibility. Public transport options are available nearby, facilitating easy exploration of the city.
Rooms
The guest rooms feature contemporary decor and come equipped with a 37-inch flat-screen TV, ergonomic workspace, free Wi-Fi, and Crowne Plaza Sleep Advantage amenities. The rooms are designed to provide a comfortable stay with thoughtful furnishings and upscale touches. Several rooms also offer scenic views of downtown Dallas.
Eat & Drink
The hotel's on-site restaurant, Thrive, serves New American cuisine in a chic atmosphere and offers breakfast and dinner options. Guests can also enjoy drinks at the Thrive Round Bar, which transforms into a vibrant nightclub in the evenings. The restaurant emphasizes a modern dining experience.
Leisure & Business
Facilities include a rooftop outdoor pool, a 24-hour fitness center, and an extensive business center equipped for corporate needs. With over 30,000 square feet of meeting space, the hotel caters to both leisure and professional guests. The meeting facilities are supported by a dedicated staff member for seamless event planning.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Spotlessly Clean
The room was impeccable, showcasing cleanliness that truly enhanced the overall experience.view full review
Delicious Breakfast
Breakfast was a delightful experience, offering a variety of tasty options that set a positive tone for the day.view full review
Exceptional Help
The service provided by the staff was outstanding; they were readily available to assist with our needs, ensuring our comfort.view full review
Comfortable Beds
The beds were incredibly comfortable, making me look forward to a restful night’s sleep every evening.view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Baggage storage
Elevator
ATM/Cash machine
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness center
Services
Housekeeping
Laundry
Dry cleaning
Welcome drink
Happy hour
Dining
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cribs
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Rooftop pool
Seasonal outdoor pool
Heated swimming pool
Beach umbrellas
Sun loungers
Night club
Pool with view
Shallow end
Room features
Air conditioning
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
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Location
1015 Elm Street,
Dallas,
Texas,
United States of America,
75202,
Texas
Map view
1015 Elm Street,
Dallas,
Texas,
United States of America,
75202,
Texas
City landmarks
Museums
The Sixth Floor Museum at Dealey Plaza
2100 ft
Tower
Reunion Tower
3700 ft
Monuments and Landmarks
John F. Kennedy Memorial Plaza
2300 ft
Museums
Dallas Museum Of Art
3700 ft
Museums
Perot Museum of Nature and Science
3400 ft
Parks
Klyde Warren Park
4000 ft
Fountains
Fountain Place
2800 ft
2201 N Field St
Perot Museum city views
3400 ft
Museums
Nasher Sculpture Center
3600 ft
Museums
Crow Collection of Asian Art
3600 ft
500 Main St
Dealey Plaza National Historic Landmark District
2300 ft
Public Building
Dallas City Hall
3100 ft
Church
Cathedral Shrine of the Virgin of Guadalupe
4300 ft
Events
Kay Bailey Hutchison Convention Center
2100 ft
2200 N Pearl St
Federal Reserve Bank of Dallas
4900 ft
Events
The Arena
2700 ft
Nearby
Aquarium
The Dallas World Aquarium
1300 ft
Square
Pioneer Plaza
1600 ft
Square
Dealey Plaza
1900 ft
Museums
Dallas Holocaust and Human Rights Museum
1500 ft
Museums
Old Red Museum
1400 ft
Dallas
Renaissance Tower
500 ft
Renaissance Historic District
Tree Sculptures
600 ft
1627 Pacific Ave Bordered by Bryan Street
Thanks-Giving Square
1800 ft
901 Main St Downtown
Bank of America Plaza
300 ft
Dallas
The Grassy Knoll
600 ft
600 Commerce St
Dallas County Courthouse
1900 ft
Dallas
West End Historic District
1000 ft
Elm and Market St
John Neely Bryan Cabin
1000 ft
1607 Main St
Giant Eyeball
1700 ft
Restaurants
Thrive Restaurant
200 ft
1015 Elm St
NOLA Brasserie
400 ft
1201 Main Street
Grill & Vine
500 ft
1201 Main St
Potbelly Sandwich Works
700 ft
1201 Elm Street Suite LL09
Wing Bucket
800 ft
1200 Main St
Ravenna Italian Grille & Bar
1000 ft
1301 Main St Ste 100
Enchilada's Restaurant
700 ft
1304 Elm St
Commissary
1000 ft
1217 Main St
O Sushi
800 ft
1700 Pacific Ave C. 111
Sonny Bryan's Smokehouse N Market St
1200 ft
302 N Market St
Frankie's Downtown
1100 ft
1303 Main St
Reviews and Ratings
Feedback from previous guests about their experience.
50%
liked the hotel and would stay again
Convenient Location
Sanitized Rooms
Noise Disturbances
Inconsistent Service
5.0/10
Guest rating
Rooms
5.2
Location
5.2
Service
5.7
Dining
5.0
Guest reviews
5.0/10
based on 10 review
6.5
6.5/10based on 1313 review
Edward
United States of America,
April
2024
7.2/10
My stay at the hotel was a mix of positives and negatives. The location was perfect for my event attendance needs, but there were some issues with cleanliness and noise disturbances. The service was friendly, but there were inconsistencies and hidden charges that affected the overall experience.
Rooms
8.0
The room I stayed in was very comfortable and convenient for exploring either Uptown Dallas or the Deep Ellum district. It was well-sanitized, which I appreciated.
Service
7.0
The staff members were generally friendly and helpful during my stay, but there were instances where they seemed inexperienced or lacked follow-up. Some extra charges, like parking fees, were a downside.
Location
7.0
The hotel's location was perfect for the venue where I needed to attend my events. However, the area felt a bit unsafe at night due to a heavy homeless presence.
Dining
6.0
The dining options were sparse and not consistently replenished. I found the quality good, but the pricing for certain items was a bit high.
Facilities
8.0
The hotel facilities were well-maintained and sparkled, providing a pleasant environment during my stay.
Convenient Location
Noise Disturbances
Michael
United Kingdom,
March
2024
5.0/10
My stay at the hotel was a complete disaster. The rooms were outdated and overpriced, with expensive parking. There was even nasty hair on the linen, so I used my own. The view was terrible, overlooking police cars constantly. Everything seemed to be falling apart - dirty sheets, broken ice machines, non-functional elevators, and the overpowering smell of smoke. I wouldn't consider returning to this property.
Rooms
5.0
The rooms had a terrible odor, with an unappealing atmosphere and cockroaches present.
Service
5.0
While the service was somewhat helpful in finding reservations, the overall experience, especially the front desk staff, was very poor.
Location
5.0
The location was not ideal, surrounded by streets full of poor people, drunks, and homeless individuals, requiring significant improvement.
Dining
5.0
The dining was a disappointment, with poor quality food and high prices for the limited offerings available.
Facilities
5.0
The facilities were inadequate and poorly maintained, including the pool area, which seemed unclean and uninviting.
Frederick
United Kingdom,
February
2024
5.0/10
The hotel overcharged me, and I had to wait for people to leave the rooms. Unfortunately, there were bodily fluids on the balcony. Despite these issues, the service was lacking, and the location had a high level of homeless individuals. The dining experience was unsatisfactory, and there were cleanliness issues with the linen I paid for. However, the hotel is very close to the train station and centrally located in Dallas.
Rooms
5.0
I was overcharged and had to wait for people to leave. There were bodily fluids onto the balcony.
Service
5.0
The service was disappointing; they seemed more like thugs than valet. It took until the next day for a refund due to uncleanliness.
Location
5.0
The hotel was a disappointment and needs updating. There was a high level of homeless individuals around the building.
Dining
5.0
The dining experience was cold and unsatisfactory. I paid for parking along with dirty and blood-stained linen.
Facilities
5.0
No specific comment about facilities.
Arthur
United States of America,
January
2024
5.0/10
I found the hotel to be in a very convenient location in central downtown Dallas. Although the staff wasn’t very friendly and there were some issues with forgotten messages, the proximity to the mall and nearby places was a plus. However, the presence of homeless individuals and traffic made the area feel unsafe.
Rooms
6.0
The room was clean all through, but unfortunately, there was a terrible odor in the corridors and the room itself.
Service
5.0
The service wasn’t the friendliest, and there were issues with forgotten shuttle requests. However, they did offer dry cleaning, housekeeping, and other services.
Location
5.0
The hotel is right in the middle of downtown, but the area seemed unsafe with homeless individuals and traffic issues.
Dining
5.0
Although the staff was friendly, the dining experience was not the best, especially considering the high prices.
Facilities
Shaun
United Kingdom,
January
2024
5.0/10
The hotel had some serious issues that overshadowed the positive aspects. The rooms were outdated, small, and had a musty smell that clung to our clothes. Additionally, the view was disappointing with constant police presence. The cleanliness was questionable with dirty sheets and non-functional ice machines. The service was a mix of unprofessional and helpful staff. The location, though close to some convenience stores, had its safety concerns. The dining experience left much to be desired, especially with the surprise charge for breakfast. Overall, it was not a pleasant stay.
Rooms
5.0
The rooms were quite small, outdated, and had a musty smell that transferred to our clothes.
Service
5.0
The service was a mix of unprofessional and helpful staff.
Location
5.0
The location had some safety concerns despite being close to convenience stores.
Dining
5.0
The dining experience was subpar, especially with the unexpected charge for breakfast.
Facilities
5.0
The hotel had maintenance issues like non-functional ice machines and dirty sheets.
J.
United States of America,
July
2023
7.0/10
Staying at this hotel was a mixed experience. The room was nice, clean, and comfortable, although there was an odd smell in the air. Some maintenance issues need attention. The service was fantastic overall, with helpful staff, but there were some dismissive moments during check-in. The location was great for our needs, close to downtown and important attractions, but safety concerns existed around the area. The dining quality was inconsistent, with some good dishes, but others were below par. The facilities provided were satisfactory.
Rooms
7.0
The room was nice, clean, and comfortable, but there was an odd smell in the air and some maintenance was needed.
Service
8.0
The staff was fantastic overall, very helpful and accommodating, but at times, there were some dismissive attitudes, especially during check-in.
Location
8.0
The location was great, close to downtown and attractions, but with some safety concerns at night.
Dining
5.0
The dining experience was inconsistent, with some dishes of good quality but others were below par.
Facilities
7.0
The facilities provided were satisfactory.
William
United Kingdom,
June
2023
5.2/10
The hotel is a mixed bag with some positive and negative aspects. The rooms, though with a balcony, were outdated and had a terrible odor. The service was efficient and pleasant, yet lacked consistency with shuttle arrangements. The location had its drawbacks with a poor surrounding area and safety concerns. The dining options were limited at a not-so-great price point. However, the facilities were decent.
Rooms
5.0
The rooms came with a balcony but were outdated and had a strong unpleasant odor.
Service
7.0
The service was efficient and pleasant, yet some issues with shuttle arrangements arose.
Location
5.0
The location was ok, but the surrounding streets were not favorable, and safety was a concern.
Dining
5.0
The dining had limited choices at a not-so-great price point, and breakfast was not complimentary as expected.
Facilities
6.0
The facilities were decent.
Mark
United Kingdom,
May
2023
6.0/10
My stay at the hotel had its ups and downs. The room decor was lacking for the price we paid, and the cleanliness left much to be desired, but the view of the pool was a nice touch, and I appreciated the refund of the early check-in fee.
Rooms
5.0
The rooms were small and a bit worn out. They could definitely use some sprucing up in terms of decor. I also noticed wrappers and papers on the floor, indicating that the cleaning could have been better.
Service
7.0
The service was a mix of experiences. The valet attendants seemed a bit rough around the edges, but other staff members were incredibly welcoming and helpful during my stay.
Location
6.0
The hotel's location was convenient for my activities in the historic district, but I was uneasy walking around at night due to the presence of homeless individuals. On the positive side, it was within walking distance of the JFK memorial.
Dining
6.0
The dining experience was a bit hit or miss. While some dishes were excellent, others like the French toast and pancakes were disappointing. I did appreciate the complimentary breakfast for all guests in the room.
Facilities
The hotel facilities were adequate, but not exceptional. They offered the basic amenities expected, but nothing particularly stood out during my stay.
Wally
United Kingdom,
April
2023
5.6/10
My stay at the hotel was a mix of positives and negatives. The room had a great downtown skyline view but was below average for the price paid. The parking fee was an unexpected extra cost that felt unwarranted. Service had its ups and downs with the availability for refunds being a plus, but encountering rude and overpriced interactions was a definite downside.
Rooms
5.0
The room had an excellent downtown skyline view, but overall, it was below average for the price. The shower was great.
Service
5.0
The service had its positives with available refund options, but the rude and overpriced encounters were disappointing.
Location
6.0
The hotel's location was right in the middle of downtown, which was convenient. However, the presence of a nearby bar and homeless individuals detracted from the experience.
Dining
7.0
The dining experience was a mix of good and bad; while the food was good, not being informed about the breakfast charges was frustrating.
Facilities
6.0
Frank
United Kingdom,
April
2023
7.4/10
The hotel is in a very central location in downtown Dallas, making it convenient for exploring the area. The rooms, while comfortable, had some cleanliness issues with wrappers and papers on the floor that were not ideal. The staff were extremely helpful, especially with transportation arrangements to and from Arlington, but the dining could use some improvement in accommodating guests properly.
Rooms
7.0
The rooms were comfortable, but there were wrappers and papers on the floor that made it feel a bit messy like trash.
Service
9.0
The staff were very helpful, especially for arranging transportation to and from Arlington.
Location
8.0
The hotel is centrally located in downtown Dallas, making it convenient for exploring the area.
Dining
6.0
The dining experience lacked proper accommodation for guests, especially during events, which was a bit disappointing.
Facilities
7.0
The facilities offered were good, but improvements are needed in the dining area to accommodate guests better.
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